People who request library materials by mail can expect items to arrive faster than ever as the Topeka and Shawnee County Public Library moves to using USPS Priority Mail services in 2010. With rising costs of providing mail delivery, and an overall reduced funding of the library, this convenient service will now have a $2/item fee.
By upgrading to USPS Priority Mail, customers won’t have to wait nearly as long for items to get to the mailbox. After items have been picked up by the Post Office, USPS Priority Mail indicates that materials should arrive one to three days, compared to using the bulk mail option, which took up to nine days.
“That was a common complaint we got – ‘the slow delivery ate into my borrowing time,’” said Paul Brennan, Collections manager. “With the implementation of late fees, the urgency for a better delivery service is needed. This is an improvement with a very good value, but the library cannot guarantee that customers will receive their items in one to three days of requesting them.
Mailing fees can be prepaid. Customers at the library can pre-pay the fee by adding money to their library accounts, with cash or check at any service desk. Or customers can pay as they go. Cash, check or credit card payments can be made at the checkout desk, at event resources in the administration office, and on the bookmobiles. Online credit card payment will be possible in the future.
Customers who placed holds in 2009 will be notified when their hold is available, and given the options of a fee-based mailing or pickup at the library or on a bookmobile. About 12,000 individuals use the mailing service each month. This charge applies to almost all customers.*
For customers with library accounts in arrears of $10 or more, or accounts not in good standing, the debt or issues must be resolved prior to shipment of materials.
Customers may always pick up requested items at the library or at a bookmobile.
A new self-service Holds Pick-Up Room opened in December for those who desire to pick up their materials at the library.
*The library is committed to serving library customers who could not otherwise access the library without the mailing service. If a customer has a physical limitation that prevents access to the library, the library’s Red Carpet Services offers home delivery. Call manager Stephanie Hall at 785-580-4546 for more information or to see if you qualify.
Frequently asked questions can be found on our website, www.tscpl.org. Click on Fee Information.
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I am very disappointed in how the library is handling their reduction in funding. Using your own imposed late fees to justify using priority mail to charge people $2 to mail a DVD is unacceptable. Why not just extend the amount of time people can have rentals so mail isn’t an issue. I can return the item on time, without having to pay $2 for it to be mailed. There are so many other ways the library could save money to keep their mailing program going the way it was.
We all need to remember that even though the library provides public services, it needs to be bringing in money to cover the cost of those services.
With an ever increasing number of services being provided, we were fortunate not to have late fees and no mailing charges to the patrons for mailed materials. We need to be realistic and know that for the cost of certain services to be provided, the money has to come from somewhere, and who better than the people who use the services. If you don’t want to pay a fine, get your books in on time. Without fines as a consequence, there was little reason to turn things in on time. With more timely returns, there is better circulation of the materials. If you don’t want to pay the postage, then don’t have materials sent to you. We can still get our services for free by returning items on time and not having things mailed. I think of it as the library is running a not-for-profit business. They also have to avoid losses. They are trying to work out viable alternatives. We are not being punished. We are being given options to keep our library running smoothly. By not having charges for these things in the past, of course people liked getting the services for free. But the services weren’t free. They were costing the library. By charging only the patrons these issues apply toward, it seems like a fair resolution to me. If you don’t like it, see if you can do better somewhere else. I think it is still the best deal in town. If you want to show some support for the library, you can join Friends of the Library, drop off items to be sold at the Annual Booksale or at the Gently Used Bookstore. You can buy materials at the Annual Sale and at the bookstore at the library. Most people do like to get something for nothing. Then when they are asked to pay for what they have been getting for free they get upset. The library is being fair. They are requesting fees that will motivate you to bring your materials back on time and help them maintain good circulation. They are still willing to send items out and are passing on the cost to the people who use the service. If you don’t want fines, bring things back on time. If you don’t want to pay postage, don’t have things mailed to you. If you change your habits to fit their reasonable requests, you can still use the library for free.
It would be nice if my items could all be mailed together at a reduced bulk rate, instead of per item. I’m sorry to say I can no longer afford to have items sent to my home unless in urgent or extenuating circumstances. We live out of town and I honestly did not abuse the mailing service only in situations when not coming into Topeka or unable to get in due to weather or schedules. I’m am sorry to see this service being lost. We already are paying $90/year for out-of-county membership.
I think 2 bucks is a bit high and not justified by mailing times because it seeemed to me that under the old system more time was taken getting stuff actually mailed then took far more time than the USPS actually took handling the materials.
Also, I am disabled and can not go in to the library and as I understand it, your Red Carpet service actually meant a library person hand delivered materials which certainly is more difficult than mailing. Also, it is very difficult for me to answer the door, but no problem to have someone collect the mail and return the materials via night drop (WHEN IT WORKS). Thus Red Carpet does not seem a viable option.
Nonetheless, I could sort of afford one dollar (i only recieve $600 disablity) but two dollars is mostly beyand my reach.
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